Last updated: July 13, 2026

At Fixora Global LLC, we want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and exchanges work. Please note that if you purchased through a third-party marketplace (such as Amazon), that marketplace’s return and refund policies apply to your order.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item is returned within 30 days of delivery.
• The item is unused, in its original condition, and in its original packaging.
• You have proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other reasons. These may include used or opened personal-care items, clearance or final-sale items, and gift cards. Any exceptions will be clearly noted at the time of purchase.

3. How to Start a Return

If you purchased directly from us, please contact us at info@fixoraglobal.com with your order details and reason for return, and we will guide you through the process. If you purchased through a marketplace, please initiate the return through that platform’s order management system.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [insert timeframe, e.g. 5—10 business days]. Depending on your bank or payment provider, it may take additional time for the refund to appear.

5. Exchanges

If you would like to exchange an item for a different one, please contact us. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery with photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.

7. Return Shipping Costs

Unless the return is due to our error or a defective product, return shipping costs may be the responsibility of the customer. Any specific arrangements will be confirmed when your return is approved.

8. Contact Us

If you have any questions about our Refund & Returns Policy, please reach out to us at info@fixoraglobal.com.