Shipping & Returns
Shipping Information
Where We Ship
We currently ship to customers across the United States, with expansion to Canada, the United Kingdom, and Europe underway as our catalog grows. Availability by region depends on the specific product listing.
Fulfillment & Delivery Estimates
Fixora Global products are fulfilled through Amazon’s Fulfillment by Amazon (FBA) network. This means shipping speed and delivery estimates β including Prime eligibility, where applicable β are shown directly at checkout on Amazon.com and reflect Amazon’s own fulfillment commitments for your location and chosen shipping option. We do not independently set or guarantee delivery timeframes.
Order Processing
Orders are processed and shipped according to Amazon’s fulfillment timelines. You’ll receive order and shipping confirmation directly from Amazon once your item is on its way.
Order Tracking
Once your order ships, tracking information is available through your Your Orders page on Amazon.com. If tracking hasn’t updated within 5 business days, contact us at info@fixoraglobal.com and we’ll help point you in the right direction.
Returns & Refunds
Return Policy
- 30-day return window from the delivery date
- Items must be unused and in their original packaging
- Original shipping costs are non-refundable
- Customer is responsible for return shipping unless the item is defective
How to Return an Item
- Email info@fixoraglobal.com with your order number and reason for return
- We’ll send a return authorization, plus a prepaid label (for defective items) or return address
- Ship the item back with tracking
- Refunds are processed within 5β7 business days of receipt
Non-Returnable Items
Gift cards, downloadable digital content, and items marked as final sale cannot be returned.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 14 days with photos and a description of the issue. We will replace it at no cost or issue a full refund.
Exchanges
We do not offer direct exchanges on fixoraglobal.com. Please return your original item for a refund and place a new order for the item you’d like instead. If you purchased through Amazon, an exchange may also be available directly through Amazon’s return process.
International Customers
- Recipients are responsible for customs duties, taxes, and import fees
- Delivery times are estimates and may vary based on customs processing
- We are not responsible for delays caused by customs
Where international shipping is available through Amazon, any customs duties or import taxes are determined by Amazon and the destination country, and are the customer’s responsibility unless otherwise stated on the listing.
Questions about your order?
Email us at info@fixoraglobal.com or call +1 (307) 999-4722.